Delivery and Returns

We prioritize the safety of our customers who shop on the website and check the payment/invoice information from the moment you place your order on www.kahvesaati.com.tr. When the basket amount is 600₺ and above in your shopping from www.kahvesaati.com.tr, your order is sent without a shipping fee.
The shopping you make on www.kahvesaati.com.tr is delivered to Istanbul within 1-3 business days, and to all cities outside Istanbul within 1-5 business days following the order, according to the fee schedule of the contracted cargo company or companies, and is reflected on your invoice. Depending on the purchased product/service, the delivery time may vary or may not require physical delivery.

Weekend Orders Orders placed before 12:00 noon on Friday will be delivered starting from Saturday. Depending on the location where the cargo company operates, it may extend to Monday. All orders placed after 17:00 on Friday will be processed on the following Monday, so you may not receive them before Tuesday.

Deliveries are not made on Sundays. Address Information Please write your address information as clearly as possible so that your order reaches you as quickly as possible.

You can even write the directions to your address if you have one. (Example: Third street after entering from the post office, etc.) Incorrect / Incomplete Orders Open the package you receive in the presence of the cargo officer and check your order. If you see any errors or omissions, please contact us immediately. How many days is the return period? In general, you can return the products you purchase within seven to 14 days from the date of delivery, stating the reason. What are the return conditions? You can find the items that must be complete in the products you send for return below. If any of these are missing, the product return will not be accepted.

– Product invoice, – Return form, – Products to be returned within the 14-day period must be delivered complete and undamaged, together with the box, packaging and activation code.

If the products sent to us are delivered in accordance with the return conditions, the refund of the product amounts will be processed on the day the product reaches us. The period during which the return is reflected in your account is at the discretion of your bank. Refunds made to credit cards are reflected in the account within 45 days at the latest, and payments made by money transfer are reflected in the account within 1 week at the latest. How do I return it?

Before sending the product to us, you must inform us of your return request by filling out the Product return form.

After the shipping approval regarding the return is sent to you by our customer service department, please fill out the return form that comes with the package and send the product to us. The approval information will be notified to you by phone or e-mail.

If the products sent to our company are delivered in accordance with the return conditions, the refund of the product amounts will be processed on the day the product reaches us. Below, you can see the return conditions of product types with different features according to the general return conditions. In order for the product to be returned within the 7-day period, the original box and packaging of the product must be complete and undamaged.

Important Security Elements: Contrary to popular belief, users’ credit card information is often stolen in physical environments, not during online shopping.

Therefore, be careful when using your credit card in daily life, do not give your credit card number, expiration date and CVC (Security Number) number to others.

E-commerce sites that take precautions against fraudsters who try to shop with stolen credit card information in physical environments such as restaurants and stores contact the real owner of the credit card as soon as they catch these fraudsters, cooperate in such cases. Carefully check the statement information that comes at the end of the month and contact the companies for purchases that do not mean anything to you.

When shopping online, choose companies that you know. In this way, you can get detailed information about all the issues that come to your mind. Make sure that the company’s full address and phone number are listed on the website. If you are going to shop from a company you do not know, write down all the phone / address information of the store you bought the product from before shopping.

If you do not trust, call and confirm before shopping. Delivery and Returns We prioritize the security of our customers who shop from the website and check the payment/invoice information from the moment you place your order through www.kahvesaati.com.tr. When you shop from www.kahvesaati.com.tr and the basket amount is 249₺ and above, your order is sent without a shipping fee. The shopping you do at www.kahvesaati.com.tr is delivered to Istanbul within 1-3 business days and to all cities outside Istanbul, depending on its physical structure.

The order is delivered to the companies within 1-5 business days following the order, reflected on your invoice according to the fee schedule of the contracted cargo company or companies. The delivery time may vary or may not require physical delivery depending on the purchased product/service structure.

Weekend Orders Orders placed before 12:00 noon on Friday will be delivered starting from Saturday. Depending on the location of the cargo company, it may also be delayed to Monday. All orders placed after 17:00 on Friday will be processed on the following Monday, so they may not reach you before Tuesday. No delivery is made on Sundays. Address Information Please write your address information as clearly as possible so that your order reaches you as quickly as possible. You can even write the directions of your address if you have one. (Example: Third street when you enter from the post office, etc.) Incorrect / Incomplete Orders Open the package you receive in the presence of the cargo officer and check your order. If you see any errors or deficiencies, please contact us immediately. How many days is the return period? In general, you can return the products you purchase within seven to 14 days from the delivery date by specifying the reason. What are the return conditions? You can find the items that must be complete in the products you send for return below.

If any of these are missing, the product return will not be accepted. – Product invoice, – Return form, – Products to be returned within the 14-day period must be delivered complete and undamaged together with the box, packaging, and activation code. If the products sent to us are delivered in accordance with the return conditions, the refund of the product amounts will be processed on the day the product reaches us. The period during which the return is reflected in your account is at the discretion of your bank. Refunds made to credit cards are reflected in the account within 45 days at the latest, and payments made by money transfer are reflected in the account within 1 week at the latest.

How do I return it?

Before sending the product to us, you must inform us of your return request by filling out the Product return form. After the shipping approval regarding the return is sent to you by our customer service department, please fill out the return form that comes with the package and send the product to us. The approval information will be notified to you by phone or e-mail. If the products sent to our company are delivered in accordance with the return conditions, the refund of the product amounts will be processed on the day the product reaches us. Below, you can see the return conditions of product types with different features according to the general return conditions. In order for the product to be returned within the 14-day period, the original box and packaging of the product must be complete and undamaged.

Important Security Elements: Contrary to popular belief, users’ credit card information is often stolen in physical environments, not in online shopping. Therefore, be careful when using your credit card in daily life, do not give your credit card number, expiration date and CVC (Security Number) number to others. E-commerce sites that take precautions against fraudsters trying to shop with stolen credit card information in physical environments such as restaurants and stores contact the real owner of the credit card as soon as they catch these fraudsters, cooperate in such cases. Carefully check the statement information that comes at the end of the month and contact the companies for purchases that do not mean anything to you. Prefer companies you know when shopping online. In this way, you can get detailed information about all the issues that come to your mind. Make sure that the company’s full address and phone number are listed on the website. If you are going to shop from a company you do not know, write down all the phone/address information of the store you bought the product from before you shop. If you do not trust, call and confirm before shopping.